Queue Manager 2010

CRM Queue Manager allows you to convert mail to cases in one or more queues in Microsoft Dynamics CRM 4.0. It handles various notifications and can automatically create contacts based on the sender's e-mail address.

You can configure it to route e-mails sent from non-existent addresses to a temporary queue and send an e-mail requesting validation from the sender. A smart way to handle support spam and you can let your customers enter additional information such as name, phone, alternative e-mail address etc the first time they e-mail you. It uses emailaddress1, emailaddress2 and emailaddress3 to check for contacts if the sender is unresolved.